Problems with BT Internet

Today I have been dealing with a BT issue where the internet drops out sporadically. Although BT have had engineers out they have so far not been able to locate the issue. I have setup a program to run which actually logs in to the Router’s hardware and keeps records and times of when the drops occur. It then sends us an email which we can share with BT and get a solution to the problem. By running these type of diagnostics we can considerably speed up the fix time.