“We knew our client had an issue with their server before they did – so I was onsite to help them as they opened their doors this morning” (Clive Catton, Technical Director and Client Services)

As part of the service we carry out for our contract clients, we monitor their systems for any potential issues. This takes a variety of forms:

“I used to do my own IT support until I started using Octagon. That should be enough recommendation in itself to others to use you.” – Financial Adviser Company, Newark

Automated emails

This is the most popular method we use. Any device (such as NAS and UPS boxes), servers or software that can be configured to send status reports, we set up to email us instantly. We have a member of staff who is responsible for checking our clients’ systems on a daily basis. This is their first task of the day, which has to be carried out before our engineers move onto any other job.

Remote login

Every week we log into client’s servers to check that all is operating as expected. This highlights many problems to us, which we can then solve before they become a crisis. We pay particular attention to the backup software and any devices that the backup depends on. These remote login visits are set in our calendar, documented and recorded.

Backup server checks

We check the status of client’s backups on our secure backup servers.

When we do not receive an email from a client’s server, it means that the backup has not ran. This kind of problem often means that we cannot log into the server remotely. When this happens, we ensure to send someone onsite to fix or assess the problem as soon as possible.

If you think your company could benefit from this type of support give us a call

Telephone 01522 797520