There are a few reasons why you may be unable to open an email attachment:
Unrecognised file format
If your computer does not have the necessary, program installed to recognise the file format then you will not be able to open an attachment. For instance, if you received a .PSD image file and you do not have Adobe Photoshop or another program that supports it, then you won’t be able to open the file.
Solution:
- Install a program or viewer on the computer that supports the file format
- Ask the sender to save the file as a different format that the computer supports such as a .PDF and resend the attachment
Bad file association or a problem with the program
You may be experiencing a problem with the program if an attachment is something that your computer should be able to open but it is not opening correctly. The program may be experiencing an error or was simply removed at some point.
Solution:
- Save the attachment to your computer then right-click the fie and under Open with, choose a different program to open the file if there is one that is compatible.
If these suggestions don’t help diagnose or fix the problem then it is also possible that the attachment you received is corrupt. Perhaps the person sending it has added it to the email incorrectly.
Solution:
- It is good practice to reply to the email to ask the sender to confirm the attachment works on their computer and to create a new email and then re-add the attachment.
At Octagon Technology we specialise in providing IT support and solutions to businesses that search Technology Without Tears. If you have any technology related issue you should contact us, we are happy to help. If you would like to find out how we can help you call me to discuss 01522 797520 or email me kamila@octagontech.com.
Kamila
