If your process for choosing an IT support supplier is purely based on cost then stop reading now and go here.
IT support – that is a bit old fashioned!
I used to spend my time fixing computer problems, talking to people about technology, running my team of experts and generally providing IT support for our clients. But the company has grown, my team has gained experience and want to grow themselves, which meant most of the tasks that were mine are being undertaken by the team. I used to be a jack of all trades, now any of our team can cover what is given to them, but they gravitated to their own specialities as well – so in reality they probably do a better job than I did.
So I had to find something else to do.
In 2018 I went back to university and earned a Master’s degree in Advanced Computer Security and Digital Forensics – cyber security. Now I spend a lot of my time working on board level governance and cyber security projects but yesterday I was reminded that our cyber security solutions are grounded on excellent IT support.
This is why you need professional IT support
Our IT support has a number of solutions that work together to make sure our clients can get with doing what they do best.
- Help when you need it – our people work across a wide range of sectors supporting a wide range of hardware and software and bring that experience to you when you have a problem that stops you working.
- Have you got an IT project or upgrade you are thinking about – do not rely on just what the salesman tells you – get one of my people sitting at the table with you – they will be on your side.
- Of course we know Windows, Microsoft 365 and SharePoint inside out – and we understand how to set them up and use them securely. And we can teach you how to use them – Diana is a qualified lecturer.
- Backups – the number one defence against loss or failure of equipment and ransomware. No arguments -everyone needs a backup and we know we have a comprehensive set of solutions that will backup your data – exceeding the National Cyber Security Centre’s standard.
- We still meet many people who think backups are expensive – ours starts from £5, but they obviously need the money for something else.
- Anti-virus. In business a free solution will not cut it. Our anti-virus solutions not only protect your computer but also cover firmware, email and the Cloud. They are constantly evolving to meet the changing threat landscape and protect our clients.
- IT monitoring. It is not enough to just tell people this is what you need to do – you need to check they do it.
- Just putting my cyber security hat back on here – IT monitoring ensures those vital security patches are applied.
- IT monitoring and incident response on steroids. With the introduction of our Security Operations Centre (SOC-as-a-Service) – which starts from £10 per month – we can now ingest the vast amount of meta-data from your systems and spot and respond to your issues 24/7 continuously.
There you have it – excellent IT support for the modern organisation that cares and can see beyond the £!
IT support – in Conclusion
It starts from as little as £26 per month – and that includes the SOC-as-a-Service. Half a tank of fuel in my Fiesta, a coffee every week of the year from your favourite coffee shop unless it is McDonalds.
Why not give us a call?
Clive Catton MSc (Cyber Security) – by-line and other articles
Further Reading
Communication in I.T. | Octagon Technology
Your IT Support Saves Time | Octagon Technology
Smart Thinking Solutions | Cybersecurity Starts in the Boardroom
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