27 November 2024 / By Martin / General / Christmas, Cyber Security, IT Support, New Year
Although we all have time off over Christmas and the New Year – the nature of the work we carry out for clients means that we never really stop. Computers and IT infrastructure can have issues any time and cyber security incidents are unpredictable.
We have emailed all our clients telling them about our Christmas and New Year arrangements for 2024/2025 and I thought we had better put it here on the blog as well.
Christmas and New Year Arrangements:
- Our offices will be closed from the end of the day on Friday December 20th and will reopen on 2nd January 2024 except for pre-booked contract arrangements.
- Over this period, we will be available for emergency support for IT issues and cyber security incidents – please call us on 01522 797520 and leave us a message.
- Your message will be passed on to us and we will respond as soon as possible.
- Contract customers who have engineers’ mobile numbers can call them and they will respond when available – but you may get a quicker response from the duty engineer by calling 01522 797520 over this period.
- There is a mobile number for Cyber Security emergencies on our contact page.
- We welcome new customers over this period but there is a callout fee that has to be paid before we can respond to your incident.
- Issues dealt with on the Bank Holidays will attract a surcharge as our team get bonuses for working those days.
- Sorry no domestic calls over this period. I know our team have helped our clients out with domestic IT issues over previous bank holidays. If you are a current client you may call.
Have a Happy Christmas and New Year – from all the team at Octagon Technology.
Martin Mayes – by-line and other articles
Photo by Adriaan Greyling
