Welcome to part 2 of our what we do series. We would like to share a story about how we helped one of our clients when their internet connection ceased without warning.
The Background
We had a call from a panicking client who had lost their leased line internet connection. Leased line connections usually have a strict SLA to restore the connection. However, in this instance it was due to a telecoms company messing up. They were taking over another provider and had told the client that everything was in hand, however this wasn’t the case and the client didn’t know any different. The client had been informed they could cancel the product and another would take over, but the latter never happened.
What we did
We liaised with the new provider on the client’s behalf and were able to put in a wireless solution as a temporary measure. As there was a server onsite which managed a bespoke application on some mobile devices, we had to ensure that they could still connect to the server and carry on running the primary part of their business. This involved a site visit and reconfiguration of the devices alongside the firewall onsite. The company had a connection to another site they own and because that site couldn’t connect, they had been unable to carry on working.
Liaising with 3rd parties
At Octagon we will liaise with third parties on your behalf to ensure that you have a seamless transition between suppliers or to make sure that software will work with your systems etc. Most companies want IT support that can just take care of it all and achieve what they need.
I hope you find this blog post helpful! If you have any questions or need further assistance, feel free to ask. Look forward to part 3 in our series, which explains what we do with mission-critical checks with no room for a problem.
Martin Mayes – by-line and other articles
Further Reading
Picture is by Microsoft CoPilot
