In response to Clive’s Blog on Smart Thinking about incident response – he couldn’t have picked a worse time. Right in the middle of putting together and planning some of the largest projects we have in the pipeline and organising the day-to-day support work – I did not want to play! (Clive said he wouldn’t […]
Incident Response – Talk about bad timing! Read More »
I thought I would let you all know about some of the tools we use for IT monitoring to keep an eye on your systems. Below are a couple of technologies that we recommend to our clients. They just give you that extra peace of mind to know that we can monitor what is going
IT Monitoring – Who Watches What? Read More »
Request: Access to an email account by a third party Challenge: We had a call the other day from a relative of someone who is terminally ill. They were requesting access to their family member’s business email. Straightforward? No. We protect our clients’ information! Solution: I made the request to the person for a Power
A stranger requested access to your mail Read More »
So I got this text last night. It looks normal enough, but it isn’t! The NHS doesn’t usually refer to itself as a health department although they do have other specific departments that they use. Also the link looks incorrect, it would usually be NHS related or have a .gov or a .uk address if
Problem: No Teams meeting option in Microsoft Outlook showing on 365. Challenge: The user logged a call with us as she couldn’t use the teams meetings addin for Outlook and it didn’t exist to be added manually. Solution: We tried reinstalling Teams and checking the addins to see if it had been disabled etc. Nothing
No Teams Meeting in Microsoft Outlook Read More »
Problem: When pressing CTRL + Home in Excel it opens a new sheet but doesn’t go back to cell A1. Challenge: The user logged a call with us as she couldn’t press the CTRL + Home key any more to return to cell A1 in Excel. This was very strange. It would just open a
IT Support Case Study Read More »
We can help with all IT related problems and here is just an example of a small problem we resolved for one of our clients recently. Problem: Laptop wouldn’t boot up properly and gave a blank screen after login. Challenge: The user had just got home and the call came in at 17:40 as he
IT Support Case Study – Close that Lid! Read More »
At Octagon we have evolved as the years have gone by, we started repairing PC’s. We moved on to supporting servers and then on to networks and so forth as our small business clients wanted the latest affordable technology. Every company has different requirements, from just an email address to an all singing and dancing
What makes us different from other I.T. support companies Read More »
At this time of year the cyber criminals become a lot more active, it is their chance to get more money from unsuspecting consumers. I have seen a lot more email slipping through the cracks, as the bad actors manipulate their malicious messages to avoid detection. Over the last few days I have seen email
Malware is on the rise! Read More »
