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What We Do (Part 3) – Critical Checks
In this final part of our what we do series we explain about a client for whom there is no room for error on the day so critical checks have to be carried out. Overview One of our clients is a big venue hosting huge volumes of the public, so their systems are required to…
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HELP my internet connection has gone!
Welcome to part 2 of our what we do series. We would like to share a story about how we helped one of our clients when their internet connection ceased without warning. The Background We had a call from a panicking client who had lost their leased line internet connection. Leased line connections usually have…
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What We Do – Part 1
At Octagon we are often asked what we do. Over the next few weeks we hope to explain in a little detail the systems we look after and what they are used for. What we do for a client with 40 people Below is a list of services and what we do for a particular…
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Something different to flowers and chocolates…
…written because your Mum does not want that Mother’s Day compilation CD that is constantly advertised on TV! She also wants something different to flowers and chocolates… Bad planning on my behalf was part of the reason I missed out writing a Geek Mother’s article last year – something I am going to correct this…
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Flipping Your Cyber Security: Lessons from Pancakes
So, what can pancakes teach us about flipping your cyber security? Just like making the perfect pancake, keeping your business secure requires the right ingredients, careful preparation, and a well-timed and successful flip. Start with a Strong Base when Flipping your Cyber Security A pancake is only as good as its batter, and cyber security…
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Half Term & Your Work Computer
To go along with our special days and events month I thought I would use this space to ensure that everyone is aware of the risks of sharing your work laptop with other members of the family in Half Term or when needed. Did your children use your work laptop to play games on in…
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Windows 11 Deadline and It’s Grapefruit Month!
Failing to address this NOW! will leave a sour taste in your mouth. To go along with our special days month I thought I would use this space to ensure that everyone is aware of the Windows 11 deadline. Windows 10 is no longer going to be supported after 14th October this year! Windows 11…
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Safer Internet Day 11 February
Today is Safer Internet Day and we all know the internet is a dangerous place, like the Wild West. It was meant to be a good thing. Unfortunately, the people who use it are not always good – in fact, they often mean to do real harm. On the BBC iPlayer at present is a…
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My Valentine is a Geek…
Having done Groundhog Day and Cyber Security, it looks like it is me who is going to have to squeeze IT Support into Valentine’s Day as part of Diana’s February newsletter theme. I really thought it was someone else’s turn! Then I had an idea! I am part way through creating my Geek Mother’s Day…
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Get Organised – Incident Response
As part of my cyber security process here at Octagon, I regularly review the policies and procedures related to my responsibilities. One of those jobs is keeping the Incident Response Plan up to date. Here is one result from our incident response plan review: Incident Response Plan – “WHAT IF” Incident Response An incident response…
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Get Organised Month: Contracts Protect Your Business
January is officially Get Organised Month, a perfect opportunity to evaluate how you operate and identify ways to improve, such as using contracts to protect your business. For Managed Service Providers (MSPs), organisation isn’t just about keeping desks tidy or inboxes clear—it’s about implementing strategies to mitigate risk and ensure a stable foundation for growth.…
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Organising your Files
Ever thought about organising your files and in what order? In this day and age things need to be organised and as part of January’s theme I thought I would share some insights about Sharepoint with you. It is always good to have a set order of files and folders which have specific permissions on…
