Request: Access to an email account by a third party Challenge: We had a call the other day from a relative of someone who is terminally ill. They were requesting access to their family member’s business email. Straightforward? No. We protect our clients’ information! Solution: I made the request to the person for a Power […]
A stranger requested access to your mail Read More »
Problem Files in OneDrive / SharePoint cannot be opened, are already in use or cannot be attached to emails. Challenge Client called to report intermittent issues with files either not opening, not saving correctly or at all, and being unable to add to emails as attachments. Some files opening with 8.3 file names Eg
Files won’t open, can’t save and are in use! Read More »
So I got this text last night. It looks normal enough, but it isn’t! The NHS doesn’t usually refer to itself as a health department although they do have other specific departments that they use. Also the link looks incorrect, it would usually be NHS related or have a .gov or a .uk address if
I was fortunate to be born in a time when computing and gaming were on the upswing. I grew up with a few different personal computers at home such as the Commodore 64, Amiga500 and later on an IBM PC. Even though I had no real work to do and mostly played games, from the
Backup – Secure – Control Read More »
Problem: No Teams meeting option in Microsoft Outlook showing on 365. Challenge: The user logged a call with us as she couldn’t use the teams meetings addin for Outlook and it didn’t exist to be added manually. Solution: We tried reinstalling Teams and checking the addins to see if it had been disabled etc. Nothing
No Teams Meeting in Microsoft Outlook Read More »
It is commonly said that a chain is only as strong as its weakest link. The same statement can be applied to a group of people working on a common project. Over the years, a broad research has been done around the concept of teamwork and the most well-known benefits are: – Improved creativity –
In business, it is worth having partners. So if you have long-term plans, think about partnership and know that it can take many forms, and that a strategic approach may be essential. Of course, such relationships can be completely unofficial, made on the basis of a verbal agreement, or very formal – written in the
Role of technology in strong partnership Read More »
Problem: When pressing CTRL + Home in Excel it opens a new sheet but doesn’t go back to cell A1. Challenge: The user logged a call with us as she couldn’t press the CTRL + Home key any more to return to cell A1 in Excel. This was very strange. It would just open a
IT Support Case Study Read More »
There are three milestones you should be aware of: in 2023 Openreach will stop selling and making products available for new supply by April 2025 they will focus on the migration of ‘orphaned’ end customers to new voice IP services in December 2025, all ISDN and WLR services and relevant products will be withdrawn and
Wholesale Line Rental Withdrawal – business opportunity or threat? Read More »
