We can help with all IT related problems and here is just an example of a small problem we resolved for one of our clients recently. Problem: Laptop wouldn’t boot up properly and gave a blank screen after login. Challenge: The user had just got home and the call came in at 17:40 as he […]
IT Support Case Study – Close that Lid! Read More »
At Octagon we have evolved as the years have gone by, we started repairing PC’s. We moved on to supporting servers and then on to networks and so forth as our small business clients wanted the latest affordable technology. Every company has different requirements, from just an email address to an all singing and dancing
What makes us different from other I.T. support companies Read More »
Although we all have time off over Christmas and the New Year – the nature of the work we carry out for clients means that we never really stop. Computers and IT infrastructure can have issues any time of the night or day and cyber security incidents are unpredictable. I used to go out and
We do cover Christmas and New Year IT and cyber security calls Read More »
It’s a Sunday morning. I wake up and there is an email on my phone. It is from our Remote Monitoring and Management (RMM) system. One of the servers we look after hasn’t communicated with the system for over 15 minutes. I get up, have a cup of tea then see if I can connect
With the addition of recent team members who are now fully trained in our ways and ready to take on more responsibilities, we can open the doors to more clients who want to experience our brand of Technology without Tears. The kind of clients we are looking for will range from microbusinesses upwards, but they
Looking For IT Support You Can Rely On? Read More »
We got a call earlier this week from the printer supplier of one of our clients, who needed us to go to site and sort out their printer, which had stopped emailing scans and PDFs. Of course they thought it was our fault because we manage the email and must have changed something! It was
So your scanner has stopped emailing! @OctagonT #TechnologyWithoutTears Read More »
Ever wondered how you can control which websites your staff visit in office hours. I have recently installed this Watchguard device. It can control web site access and protect your systems from threats on unauthorised web pages. The device can also be configured to connect seamlessly to a satellite office, run a fall over dual
Security and Control Read More »
Yet another virus threat: BBC News – Shellshock: ‘Deadly serious’ new vulnerability found. If you do not have a good back up and anti-virus software, or you have any doubts about the solution you are using then give Martin a call on 01522 797 520 and see what we can do to help you.
Shellshock: ‘Deadly serious’ new vulnerability found Read More »
With Apple launching their new mobile operating system this week – iOS 8 – for iPhones and iPads, I have already had a number of calls from people who have had problems carrying out the update. Two big issues have come up: It is slow to download – the answer to that is that millions
So you want iOS 8 #ITSupport #iOS8 Read More »
