At Octagon we spend a lot of time on support and help lines sorting problems for our clients. Some of which we find are neither “helpful” or “supportive” and you just feel their “press one for support etc” is put there just to annoy you. One of the funniest things we get when we call […]
Call centre menu options catalogued by a frustrated IT worker Read More »
When we left yesterday afternoon we had set up and logged in all the user’s PCs – so this morning I have been running checks on the operation of the system. All is working as expected except for one small issue with BT Broadband but they have assured us that this will be fixed by
We have the server, backup infra structure, network printers, secure and public wifi networks working and the reception PC logged in and running.
Set up and Running Read More »
It was an early start today and the first job was to move the server to the new office. It was loaded into the backseat of my car, and with Martin sitting beside it and making sure it did not move, I carefully drove it across Horncastle to the new office. Here is the server
Today is the day of the office move forLIVES – when I arrived this morning they gave me tea in the mug below! I have been involved with the project since the very early days to ensure that the new building was fitted out for the charity’s technology needs and that the move of the
Moving a client’s office Read More »
We were back at Rand Farm Park today – and the sunny weather gave me a good chance to photograph the location of the webcam over the pig pens.
Pig Cam – Rand Farm Park Read More »
We have been dealing with an issue for a client this morning where he has decided to add a WordPress plugin to his site, which when he activated it has apparently made the site unavailable. Not what he planned. We are now working with the hosting company to try and sort this out for the
Lost Website! Backup… backup… backup… Read More »
Ever got fed up with those ‘phishing’ emails which offer you your own domain name for renewal when you know you don’t normally deal with those people? Worse still, have you ever lost a domain name because you were not warned that the registration period was about to expire? Then you found that your main
It has been an early start today! A contract client called the office at 7am – their issue was that the the PC that runs the hotel booking and billing system was down. It took a short time to collect up some spares and tools but we turned out and had their system back up
