Network Issues

The customer’s needs first

I should have been at Business Club tonight but we have been working on a network issue for a client today which has meant altering the DNS on their servers. To reduce the impact on the client we planned the changes during the day and are implementing and testing them tonight. Whilst I have been […]

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System monitoring

Governance and Compliance, IT Support / By Clive

We knew our client had an issue with their server before they did – so I was onsite to help them as they opened their doors this morning. As part of the service we carry out for contracts clients we monitor their systems for any issues. This takes a variety of forms: Automated emails This

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